Managed pilot · Hebrew and English
Your business runs on systems.
Delvra works inside them.
It answers your customers in Hebrew and English, acts in your store, CRM and site, and stops for your approval before money moves.
- Every step logged
- Money always waits for you
- Managed pilot, set up with you
- Work time
- 3.1s
- Systems
- 3
- Actions
- 10
- Waiting for you
- 0
- WhatsAppIn pilot
- CRMIn pilot
- WooCommerceIn pilot
- Your rulesBeing built
- Your approval
Hi, order #4471 came in the wrong size. Can you swap it or refund me?
Found order #4471. I’ve prepared a refund for the jacket and sent it for approval. I’ll confirm here as soon as it’s done.
Done. The $64 refund is on its way to your original payment method.
Thanks, that was quick.
Needs your approval
Refund 1 item
WooCommerce · Order #4471
$64 to the original payment method
Money: always needs youApproved by you · 23:16
- 23:14:02whatsapp.messagereceived
- 23:14:02crm.contact.find200 · 38ms
- 23:14:02woo.orders.lookup #4471200 · 61ms
- 23:14:03policy.returns v12allowed
- 23:14:04refund.create $64HOLD · owner
- 23:14:04whatsapp.replysent
- 23:16:41owner.approveapproved
- 23:16:41woo.refunds.create200 · 212ms
- 23:16:42crm.note.add200 · 44ms
- 23:16:42whatsapp.replysent
Twelve businesses, one way of working
Your customers ask. Delvra gets it done. You approve what counts.
- Online store
- Beauty and hair
- Website management
- Operations
- Clinics and fitness
- Distributor
- Real estate
- Law and accounting
- Hospitality
- Education
- Organisation
- Internal helpdesk
Online store · Customer
“Half my messages are ‘where’s my order?’, and every refund means opening three tabs.”
Hi, my mug from order 5203 arrived cracked. Can I get my money back?
I’m sorry it arrived like that. I found order 5203: one mug, $24. I’ve prepared a refund for the mug and sent it to the team. If you can, send a photo of the crack here for our records.
Done, the $24 refund is issued. If you’d rather have a new mug instead, say the word and I’ll set it up.
Actions
- Refund 1 itemIn pilot
WooCommerce · Order 5203 · $24 to the original payment method
Owner comment · Maya
Offer a replacement first. Refund only if they prefer.
Becomes a standing instructionScope: this action · Kind: ruleBeing built
Log 14:02 · Refund $24 · approved by Maya
- WooCommerceIn pilot
- WhatsAppIn pilot
- Built-in CRMIn pilot
- ShopifyPlanned
Every order question gets the real answer, day or night. Every refund waits for your yes.
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Beauty and hair · Client
“I’ve got gloves on and a brush in my hand, and my phone keeps buzzing with ‘anything free tomorrow?’”
Hi! Can I book gel nails and brows for Thursday afternoon?
Hi Noa! Gel nails and brows together take about two hours. On Thursday I have 14:00 or 16:30. Which works?
16:30.
Lovely. Long Thursday bookings are held with a deposit, so I’ve sent it to Lior to confirm.
You’re booked for Thursday at 16:30. Here’s the deposit link to hold your slot. See you then!
Actions
- Book gel nails + browsCustom build
Booking system · Thu 16:30 to 18:30
- Deposit linkCustom build
Payments · $20
Owner comment · Lior
Regulars with five visits or more don’t pay a deposit.
Becomes a standing instructionScope: this action · Kind: ruleBeing built
Log 21:43 · Booking + deposit · approved by Lior
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Your booking system APICustom build
- Google CalendarPlanned
- RemindersPlanned
Your chair stays booked while your hands stay busy. Deposits wait for your yes.
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Website management · Client
“Clients send ‘one small fix’ on WhatsApp all day, and my afternoon disappears into it.”
Hi, the phone number in the footer is wrong, can you fix it today? Also I can’t get into the admin.
Got it, Dana. I opened a request for the footer number and sent it to the team with a link to the page. For the admin, I can send a login link to the email on your account. Shall I?
Yes please.
Link sent. The footer fix is with Yossi; you’ll get an update here when it’s live.
Actions
- Request openedIn pilot
Built-in CRM · Owner: Yossi
- Send login linkIn pilot
WordPress · To d•••@example.com
Owner comment · Avi
On WhatsApp, two lines max.
Becomes a standing instructionScope: whole business · Kind: toneBeing built
Log 11:40 · Login link · approved by Avi
- WhatsAppIn pilot
- Built-in CRMIn pilot
- WordPressIn pilot
- Your project tool APIBeing built
- Google CalendarPlanned
Every client message becomes a request with an owner. You step in only where your yes is needed.
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Operations · Ops manager
“Our people spend the day copying data from one system to another and chasing who’s handling what.”
Dana’s company moves to the annual plan from 1 November. Update everything.
Here’s what “everything” means in your systems: change the plan on Dana’s CRM record, issue the annual invoice, and open the onboarding call task for Yossi. The record and the task are reversible; the invoice is money, so it waits for you.
Done. Plan updated, invoice issued, and Yossi has the onboarding call on Monday.
Actions
- Update plan to AnnualIn pilot
Built-in CRM · Dana’s company
- Create task: onboarding callIn pilot
Built-in CRM · Owner: Yossi · Monday
- Issue annual invoicePlanned
Invoicing system · $1,800
Owner comment · Hila
Annual invoices over $5,000 also need the CFO.
Becomes a standing instructionScope: this action · Kind: limitBeing built
Log 10:12 · Invoice $1,800 · approved by Hila
- Built-in CRMIn pilot
- WooCommerce, WordPressIn pilot
- Any OpenAPI system: readBeing built
- Writes to your systemCustom build
- Scheduled runsPlanned
Say it once. Every system that needs to know, knows. Money still waits for you.
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Clinics and fitness · Client
“I’m with a client and my phone won’t stop: ‘anything free on Tuesday?’”
Can I move Thursday’s 10:00 to next week?
Of course. Next week I can offer Monday at 9:30 or Wednesday at 17:00. Which works?
Wednesday.
Moving you to Wednesday at 17:00. Because it’s within 24 hours of your slot, the clinic’s policy has a late change fee, so I’ve asked whether it applies.
All set for Wednesday at 17:00, and there’s no fee this time. See you then.
Actions
- Move appointmentCustom build
Booking system · Thu 10:00 → Wed 17:00
- Waive late change feeCustom build
Booking system · $30
Owner comment · Eli
First late change, waive it. From the second one, charge.
Becomes a standing instructionScope: this action · Kind: ruleBeing built
Log 09:14 · Move appointment · approved by Eli · Undo
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Booking system API: readBeing built
- Booking writesCustom build
- Google CalendarPlanned
Bookings handled in the chat while you work. Your calendar stays yours.
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Distributor · Trade customer
“Customers WhatsApp orders to my reps, someone retypes them into the system, and every typo costs us.”
Need 40 cases of the 1L olive oil for Sunday, same as last time.
Hi Ron. 40 cases are in stock, at the same price as your last order, $18 a case. I’ve drafted the order for Sunday delivery and sent it for confirmation.
Confirmed: 40 cases arrive Sunday. I’ll send the delivery note here when it leaves the warehouse.
Actions
- Create sales orderCustom build
Your ERP · 40 × olive oil 1L · $720 · deliver Sunday
Owner comment · Gil
New accounts over $5,000 wait for a credit check.
Becomes a standing instructionScope: this action · Kind: limitBeing built
Log 16:22 · Sales order $720 · approved by Gil
- WhatsAppIn pilot
- Built-in CRMIn pilot
- ERP API: readBeing built
- Order writesCustom build
- PriorityCustom build
Orders arrive as clean drafts in your system. Nobody retypes a WhatsApp message again.
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Real estate · Lead
“Leads ask at night if the flat is still available, and by morning they’ve called three other agents.”
Is the two bedroom on Hill Street still available? Can I see it this week?
Yes, it’s listed as available. Rent is $2,100 a month, with parking. Before I book a viewing: when would you like to move in, and do you have pets?
From the 1st, no pets.
You’re booked for Thursday at 18:00 with Noam. Please bring proof of income, it speeds things up.
Actions
- Create lead + viewing requestIn pilot
Built-in CRM · Hill Street 2BR · Thursday 18:00 · agent: Noam
Owner comment · Noam
Always ask for proof of income before a viewing.
Becomes a standing instructionScope: this action · Kind: ruleBeing built
Log 22:51 · Viewing request · approved by Noam
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Listings API: readBeing built
- Google CalendarPlanned
The lead that writes at 22:47 gets an answer and a viewing before your competitors wake up.
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Law and accounting · Client
“Clients ask ‘what’s happening with my file?’, and every answer is a phone call nobody pays for.”
Did you get the payslips I sent? And can I deduct my home office?
We have two of your three payslips; March is still missing. Send it here and your file moves to Ruth for review. The home office question needs Ruth herself, so I’ve passed it to her with your file summary.
Ruth can call you Tuesday at 12:00 for 15 minutes. Does that work?
Actions
- Update document checklistCustom build
Practice system · March payslip missing
- Hand over to Ruth + offer a callIn pilot
Built-in CRM · With file summary
Owner comment · Ruth
Tax questions: always offer a 15 minute call.
Becomes a standing instructionScope: whole business · Kind: ruleBeing built
Log 10:05 · Handover to Ruth · approved by Ruth
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Practice system API: readBeing built
- Email channelPlanned
Clients always know where their file stands. Your professionals only get the questions that need them.
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Hospitality · Guest
“Table and event requests come in mid service, and nobody is free to answer until midnight.”
Table for 12 on Friday at 20:00 for a birthday? One of us is gluten free.
Happy to host you. For 12 on Friday we use the back room, which comes with the set menu and a deposit. The set menu marks the gluten free dishes; I can’t promise a kitchen free of traces, so I’ll note it for the chef.
The back room is held for Friday at 20:00. Here’s the deposit link; once it’s paid, you’re confirmed.
Actions
- Hold back room + deposit linkCustom build
Reservations · Fri 20:00 · 12 guests · $240 deposit
Owner comment · Tal
Friday groups over 10: deposit per person, not per table.
Becomes a standing instructionScope: this action · Kind: ruleBeing built
Log 21:12 · Room hold + deposit · approved by Tal
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Reservations API: readBeing built
- Booking writesCustom build
Guests get an answer while your team is busy serving. Deposits and exceptions stay with you.
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Education · Student
“Students can’t log in, ask what the next lesson is, and want a payment plan, at 1am before an exam.”
I can’t get into the course and my exam is Sunday. Also, can I split the next payment?
Let’s fix access first: I’m sending a login link to the email on your account. Splitting the payment needs the team’s approval, so I’ve sent them your request.
Good news: your payment is split into two of $90. Good luck on Sunday.
Actions
- Send login linkIn pilot
WordPress · Sent
- Payment plan, 2 instalmentsIn pilot
WooCommerce · $180 → 2 × $90
Owner comment · Shira
Payment plans up to 3 instalments, never more.
Becomes a standing instructionScope: this action · Kind: limitBeing built
Log 08:03 · Payment plan · approved by Shira
- WordPressIn pilot
- WooCommerceIn pilot
- WhatsAppIn pilot
- Learning platform API: readBeing built
Students get unstuck at 1am. Money decisions wait for you in the morning.
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Organisation · Member
“The same questions about membership, events and donations every week, and our volunteers change every month.”
I donated last month and didn’t get a receipt for my tax return.
Thanks for supporting us, Miriam. I found your donation from 12 September to the youth programme. I can resend the receipt to the email on file.
Sent. Thank you again for supporting the youth programme, Miriam.
Actions
- Resend donation receiptCustom build
Donor system · To m•••@example.com
Owner comment · Hadas
Always thank donors by name and name the programme they gave to.
Becomes a standing instructionScope: whole business · Kind: toneBeing built
Log 13:30 · Receipt resent · approved by Hadas
- WhatsAppIn pilot
- Built-in CRMIn pilot
- Donor system API: readBeing built
- Receipts (Morning)Planned
Every member gets the same correct answer, whoever is on shift. The judgement calls stay with your people.
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Internal helpdesk · Employee
“Half our IT tickets are password problems and ‘how many vacation days do I have left’.”
My laptop won’t connect to the VPN and I have a client call in an hour. Also, how many vacation days do I have left?
You have 9.5 days left this year. For the VPN, I opened an urgent ticket with your device details and the call time, and IT can lend you a laptop if it’s not fixed in time.
A loaner laptop is waiting at the IT desk, and Ben is on your VPN ticket now.
Actions
- Create IT ticket, priority highCustom build
Ticket system · Device + call time attached
- Issue loaner laptopIn pilot
Built-in CRM · To Omer, desk 3
Owner comment · Ben
Anything with a client call within two hours: page the on call tech.
Becomes a standing instructionScope: whole business · Kind: ruleBeing built
Log 09:41 · Loaner laptop · approved by Ben
- WhatsAppIn pilot
- Built-in CRMIn pilot
- HR system API: readBeing built
- Ticket creationCustom build
- Web chatPlanned
Employees get short, personal answers about their own work life, and IT gets tickets it can act on.
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Connect anything
Connect anything with an API. It learns it on the first run.
Point Delvra at your system’s API description. It reads it without changing anything, rates every action by risk, and turns your plain comments into rules it follows.
- 01
Reads the spec, read only.
Every endpoint is mapped. Nothing in your system changes on the first run.
- 02
Rates every action by risk.
Read, write or money. Money never runs on its own, whatever the setting.
- 03
Your comment becomes a rule.
Write it the way you would tell a new employee. It is saved as a standing instruction with a scope.
Being built Learning a system from its API and turning comments into rules are being built. Today our team connects your system for you, and WooCommerce, WordPress and WhatsApp are in pilot.
- GET/orders/{id}read
- GET/customers?phone=read
- PATCH/orders/{id}/addresswrite
- POST/orders/{id}/cancelwrite
- POST/refundsmoney
- GET/products/{sku}/stockread
6 actions found · 3 read · 2 write · 1 money
Owner Never refund above $300 without me.
Rulerefunds · amount > $300 → waits for the ownerBeing built
Proof, from our own desk
We run our own service desk on it. Here are the numbers.
28/9 to 23/10/2026 · 26 days
- 196 requests
- 175 closed (89%)Real customer requests. Thank-yous and duplicates excluded.
- 2.3 hours
- medianMedian time from request to closed, across the 175 closed requests.
- 32% to the owner
- 62 / 19662 of 196 requests went to the owner for a decision. It knows when to ask.
- 14% after hours
- Israel timeCustomer messages that arrived on Saturday, Friday after 14:00, or weekdays before 08:30 or after 18:00.
- 3,797 messages
- 77 peopleIncoming WhatsApp messages from 77 customers and leads.
- 76% Hebrew
- 21% ENScript of incoming customer messages. 21% English.
Our own web agency service desk, 28/9 to 23/10/2026. Counts of customer requests and messages, opened and closed. Not a customer’s results. How we counted
Planned Watching your systems and flagging problems first is planned as a product capability.
Control
You set the dial for every action. Money always waits for you.
Money never moves on its own. Not by default, not by setting, not by accident.
Sample settings. Try the dial.
- Being built
Comments become standing instructions
Write a comment on any action. Delvra offers to keep it as a rule, with a scope you choose.
- In pilot
Pause everything
One switch pauses the whole account. Pausing a single system is planned.
- In pilot
A full log
Who asked, what ran, what it returned and who approved. Reversible actions can be undone from the log.
- Planned
Approve from WhatsApp
Approving straight from a WhatsApp message on your phone.
Show us one workflow. We’ll show it to you running.
Bring the question your team answers fifty times a day. In the demo you see it answered, acted on and waiting for your approval where it should.
Four short fields. Pick your business type and we take it from there.
Managed pilot. Limited onboarding places.
Before you book
- What if it does something wrong?
- Anything that moves money or can’t be undone waits for your approval. Reversible actions can be undone from the log, and one switch pauses everything.
- Is our data safe?
- It acts only through the access you grant, and every action lands in the log. Security details
- What does it cost?
- Our prices are public. See pricing
- Do we need a developer?
- No. In the managed pilot our team connects your systems with you.