You stay in control.
Decide what runs alone, what waits for you and what never runs. Pause everything with one switch.
One switch for every action.
Try it. Set an action to auto, and see what happens when the action touches money.
- Check order statusRead
- Update the shipping addressReversible
- Resend the order confirmationReversible
- Prepare a refundMoney
- Cancel an orderIrreversible
Risk sets the ceiling.
The more an action can cost you, the less it may do alone.
- Read
Looks things up. May run on auto.
- Reversible
Changes that can be put back. Auto or approval, your choice.
- Irreversible
Cancels and deletes. Always waits for you.
- Money
Refunds, coupons and charges. Always waits for you.
Every approval shows what will happen.
You see the request, the change and the risk before anything moves.
- Who asked
- The customer and their message, word for word.
- What will change
- The exact action and the record it touches.
- Risk and value
- Money and irreversible actions are marked, with the amount.
- Your answer
- Approve, or reject with a note the customer never sees.
Approve from your phone.
- The portal on mobile webIn pilot
- Approve inside WhatsAppPlanned
The jacket arrived torn. I want my money back.
Money: always needs you
Rejected with a noteComments become rules.
Every rule has a kind. Two of them change what Delvra is allowed to do.
My order came a week late. Can I get something for the wait?
Never more than 10% without me.
Can I get 15% off? The size I wanted is out.
Held by your rule: never more than 10% without meStep 5 of 5 A new 15% request arrives. Your rule holds it for you.
Never
Never cancel an order that has shipped.
The action is refused, even if someone approves it by mistake.
Limit
Never more than 10% off without me.
Above the limit, the action waits for your approval.
Rule
Ask for the order number before anything else.
Shapes how Delvra handles a request.
Tone
Short, warm replies. No emojis.
Shapes how Delvra writes.
A full log, with undo.
Every step is written down. Reversible actions have an undo button.
| Time | Action | Decision | Undo |
|---|---|---|---|
| 09:12 | Checked the status of order 1042 | Auto | |
| 09:14 | Updated the shipping address on order 1042 | Approved by Dana | Undo |
| 10:02 | Coupon 15% for Dan R. | Held by your rule | |
| 10:05 | Refund order 1042, ₪340 | Rejected by Dana |
One switch stops everything.
Pause the whole business account and nothing new runs until you resume.
- Pause the whole business accountIn pilot
- Pause one system or one channelPlanned
Roles for your team.
- Admin
- Connects systems, sets modes and creates rules.
- Member
- Reads everything and comments on approvals and runs.
- Viewer
- Reads the log and the approvals.
Start with one workflow. We set it up and run it with you.
Tell us which messages eat your team’s day. In 30 minutes you will see it running on a demo store, what it would cost you and what stays in your hands.
Send a replacement instead.