We run our own desk on it.
Real numbers from a web agency maintenance desk that answers its customers with Delvra.
- 3,797WhatsApp messages from 77 customers and leadsIncoming messages from contacts with a customer or lead request
- 196real requests, 175 closed (89%)Customer and lead requests, excluding thank you notes and duplicates
- 2.3 hmedian from request to closedAcross the 175 closed requests
- 323logged actions, about 49.5 hours of logged work7/10 to 23/10 only. Work time logged, not time saved
- 32%went to the owner for a decision (62 of 196)It knows when to ask you
- 76%Hebrew, 21% EnglishScript of incoming customer messages
- 14%arrive outside business hoursSaturday, Friday after 14:00, weekdays before 08:30 or after 18:00
Measured 23/10/2026, window 28/9 to 23/10/2026
What the 196 requests were
- Site fixes75
- Content changes23
- Meetings21
- How to questions16
- New leads14
- Thank you notes12
- Data reports5
- Billing4
- Catalog2
- Other24
How we measured
Window: 28/9 to 23/10/2026. Measured on 23/10/2026. The desk serves the customers of one web agency: site maintenance, content and meetings. It does not sell products or issue refunds.
Messages: incoming WhatsApp messages from contacts who had a customer or lead request. Requests: those conversations grouped into requests, without thank you notes and duplicates.
Closed and time to close: a request counts as closed when it was marked done. The median runs from the first message of the request to that mark.
Logged actions: logging of actions started on 7/10, so that number covers 7/10 to 23/10 only. Hours are logged work time, not time saved.
Owner decisions: requests that were passed to the business owner to decide. Language: the script of incoming messages. After hours: Saturday, Friday after 14:00, and weekdays before 08:30 or after 18:00.
What these numbers do not show
Time saved. We log the time work took, not the time it would have taken without Delvra.
Customer satisfaction. We did not run a survey in this window.
Results for a store. This desk has no orders or refunds, so store numbers will come from pilots.
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