Look for a Gorgias alternative when the AI bill climbs faster than sales, or when your store is not on Shopify. Gorgias charges $0.90 per AI interaction on annual billing, and each AI resolution also counts as a ticket in your plan. Its AI order actions run on Shopify. Freshdesk, Intercom with Fin, and an AI that acts on top of your current inbox are the main options.
How does Gorgias pricing work in 2026?
Gorgias prices by ticket volume, not by seat. That is a good fit for small teams with many orders, and it is the first thing to model before you decide to leave. From the Gorgias pricing page:
| Plan | Annual billing | Monthly billing | Tickets included | AI interactions included |
|---|---|---|---|---|
| Starter | $10 | $10 | 50 | Not listed |
| Basic | $50 | $60 | 300 | 30 |
| Pro | $300 | $360 | 2,000 | 190 |
| Advanced | $750 | $900 | 5,000 | 530 |
The AI Agent fee
On top of the plan, the AI Agent costs $0.90 per automated interaction on annual billing, $1.00 on monthly billing, and $1.50 for overage. Each AI resolution also counts as a ticket against your plan. So one conversation the AI closes uses both an AI interaction and a ticket.
How the bill adds up: a worked example
Take a store on the Pro plan with annual billing: $300 a month for 2,000 tickets and 190 AI interactions included. Say the AI closes 1,000 conversations in a month.
- AI interactions beyond the 190 included: 810 × $0.90 = $729.
- Those 1,000 AI resolutions also count as tickets. If human tickets were already near 2,000, around 1,000 extra tickets at $0.36 is about $360.
- Total for the month: roughly $300 + $729 + $360, or about $1,389.
The point is not the exact figure. It is that AI volume is billed twice, once as an interaction and once as a ticket, so a good month for automation can be a bad month for the invoice. Public reviews describe the same surprise: one review roundup reports a store that paid $14,000 in AI charges on top of a $13,500 plan, and another write-up lists double billing among common complaints. These are third-party accounts, not audited figures, but they match the pricing model.
What the Gorgias AI can and cannot do
The AI Agent answers from your help center and can take order actions such as cancelling an order, editing a shipping address, replacing an item or reshipping. According to the Gorgias docs, those actions run on Shopify and come with preconditions, for example that the order has not been fulfilled.
If you sell on WooCommerce, run bookings, or keep invoices in a separate billing system, the AI can still answer questions, but the actions that save the most time are not available for those systems.
Questions to ask in a Gorgias renewal call
- How many AI interactions did we use last quarter, and how many also counted as tickets?
- Which AI actions are available for our store platform, and with which preconditions?
- What would our last three months have cost on annual versus monthly billing?
The main Gorgias alternatives
Freshdesk
Priced per agent: $19, $55 or $89 per agent per month on annual billing, according to the Freshdesk pricing page. The Freddy AI Agent includes the first 500 sessions, then costs $49 per 100 sessions, where a session is a 72-hour window with one customer. Few agents and many tickets tends to favour this model. We cover it in Freshdesk alternatives.
Intercom with Fin
Fin charges $0.99 per outcome, at most one per conversation, with a minimum of 50 outcomes a month when it runs on a help desk other than Intercom, according to the Fin pricing page. You pay when it resolves something, and a resolution is not also billed as a ticket.
An AI that acts on top of your inbox
If the inbox works and the problem is cost or reach, you can keep Gorgias or move to a cheaper inbox, and put an AI on top that does the work in the systems you actually use: WooCommerce, billing, a CRM, WhatsApp.
| Option | Base pricing | AI pricing | Store actions |
|---|---|---|---|
| Gorgias | $50 to $750 a month by tickets, annual | $0.90 per interaction, also counted as a ticket | Shopify |
| Freshdesk | $19 to $89 per agent per month, annual | 500 sessions included, then $49 per 100 | Depends on setup |
| Fin | Runs on Intercom or another help desk | $0.99 per outcome, 50 a month minimum off Intercom | Depends on what you connect |
| Delvra | See pricing | See pricing | WooCommerce today, refunds only with approval |
Switching without losing a month
- Export three months of tickets and tag what customers asked for: order status, address change, refund, product question.
- Price each option on those real counts, using its own billable unit.
- Check which of those requests each option can complete, not only answer.
- Run the new setup on real tickets without sending anything for a week.
- Move channels one at a time, starting with the one with the most repeat requests.
Keep refunds and cancellations behind human approval during the switch, whatever tool you pick. A wrong refund costs more than a slow one.
Where Delvra fits
Delvra answers customers on WhatsApp, email and web chat, and does the work in your own systems. Its Gorgias connection is available today: it reads the ticket, adds an internal note, and closes the ticket with your approval. In WooCommerce it checks order status and shipping address and fixes a customer email or phone, and a refund only goes through with your approval.
It starts with a quiet week on your real requests, so you see every reply before any customer does. See how it works, the integrations, and the comparison page.
Questions
How much does the Gorgias AI Agent cost?
$0.90 per automated interaction on annual billing, $1.00 on monthly billing, and $1.50 for overage, according to the Gorgias pricing page. Each AI resolution also counts as a ticket in your plan.
Does Gorgias work with WooCommerce?
Gorgias connects to several store platforms, but its AI Agent order actions, such as cancel, edit address, replace and reship, are documented for Shopify. Check the current docs for your platform before you buy.
What is the cheapest Gorgias alternative?
It depends on your volume. Per-agent tools like Freshdesk cost less when you have many tickets and few agents. Per-outcome AI like Fin costs less when you only want to pay for resolved conversations.
Why is my Gorgias bill higher than expected?
Usually because AI resolutions are counted twice, as an AI interaction and as a ticket, and because overage interactions cost $1.50. Compare your AI interactions and ticket counts for the last three months.
How many tickets does the Gorgias Pro plan include?
2,000 tickets and 190 AI interactions a month, for $300 on annual billing or $360 on monthly billing.
Can I keep Gorgias and add an AI that acts?
Yes. Delvra connects to Gorgias, reads tickets, adds internal notes and closes tickets with your approval, and acts in connected systems such as WooCommerce.
