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“Where is my order?” Answered for you.

Customers get a real answer from your store. Any change, like a refund, waits for your OK.

Book a demo Other use cases
A small shop owner packs an order into a cardboard box.
Refund $24Waiting for youSample data

The five requests it handles first

These five map to the actions our store connector proposes on a demo store. Sample data, not a real customer.

  1. Where is my order?
  2. Please change the shipping address
  3. I did not get the order confirmation
  4. I want to return one item
  5. Cancel my order

Actions, risk and default mode

These are the defaults. You change each one. Money and irreversible actions never run on auto.

Sample data, not a real customer.

  • Check order statusRead

  • Update the shipping addressReversible

  • Resend the order confirmationReversible

  • Prepare a refundMoney

  • Cancel an orderIrreversible

One conversation, start to finish

Sample conversation, not a real customer.

  1. Customer

    Hi, order 5203 has not arrived. Can I cancel the second item?

  2. Delvra

    Happy to check. To show order details I need the email you ordered with.

  3. Customer

    noa@example.com

  4. Delvra

    Thanks, Noa. Order 5203 shipped on Monday and should arrive on Thursday. Cancelling one item changes the amount, so I sent it to the team for approval.

  5. In your portal

    Approval card: refund one item, $39. Approved by Maya.

  6. Delvra

    Done. The second item is cancelled and the $39 refund is on its way.

Systems it uses

Limits today

  • The WooCommerce connector is in pilot with selected stores
  • Payment details are never read or shown
  • Shopify is planned

Other use cases

Start with one workflow. We set it up and run it with you.

Tell us which messages eat your team’s day. In 30 minutes you will see it running on a demo store, what it would cost you and what stays in your hands.

Book a demo Watch the demo

On our own service desk: 196 customer requests in 26 days, 89% of them closed, median 2.3 hours to close (28/9 to 23/10/2026). How we counted

What people ask before booking

What if it gets something wrong?
Anything that moves money or can’t be undone waits for your approval. One switch pauses the whole account. What stays in your control
How long does it take to set up?
We set it up with you. It starts with a shadow week: you see what it would do, and nothing reaches a customer. How it works
What does it cost?
You pay for finished tasks. Starter is from $149 a month, and you can try it free in shadow mode first. See pricing